Our goal is to collect and use information to deliver effective and personalized services which take your interests and preferences into account, as well as for our legitimate business needs and interests.
There are two main types of information we collect about our online users:
- Information that identifies you: This is commonly referred to as ‘personal information’ and includes, for example, information that you provide to us such as your name, home address, telephone number, e-mail address or payment information (including your credit card number), photos or video footage of you; and
- Information that relates to you, but on its own does not identify you: Such as information about your Internet connection, the equipment you use to access our online services and information relating to your usage of those services.
There are six main categories of information we collect about our online services users that include (but are not limited to) the following:
- Contact/Registration information: for example, your telephone number or e-mail address, where you have subscribed to a service such as program updates; name, age, gender or interests when you register for an account on one of our online services; delivery address where you are buying a product or service through an online service; or your age, location or delivery address if you choose to enter a competition or sweepstake offered through the online services.
- Transaction information: when you order products or services through the online services, you may provide information such as your credit / debit card details and other personal information related to that transaction.
- Information that you provide on message boards and other user forums: including your username, images or videos. Please use caution when posting to messages boards or other forums, as information posted to these portions of the online services is public information.
- Information about your equipment: for example, the type and version of your device’s operating system or web browser.
- Information about your interactions with the online services: for example, your Internet protocol or (IP) address, pages that you visit within the online services, gameplay data or other information collected through Cookies and Tracking Technologies.
- Information that is collected from social networks and publicly available data: if you visit our online services on a device through which you also interact with social networks or if you interact with us through a social media function such as a plug-in (for example, a Facebook “like” button) then you may be permitting us to have on-going access to some information from your social network profile (such as your name, email address, your friend list, photo, gender, location, birthday, social networking ID, current city, the people/sites you follow, and so forth). If you don’t want a social network to collect the information about you as described above, or you don’t want to a social network to share it with us and other third parties, please review the privacy settings and instructions of the applicable social network before you visit and use our online services.
We collect your information when you use our online services in three main ways:
- Directly from you, when you provide it to us: for example, when you request products or services from us, when you register with us, respond to surveys, contact us or otherwise interact with us. Please remember that if others use devices into which you remain logged in, they may share information with us as if they were you, and they may have access to information that you have previously provided us. To protect your privacy, please log out from the online services you use from shared devices.
- From third parties including social networks, from publicly available records and from our trusted business partners.
We use information to:
- provide the services you have requested;
- create an online services account if you have requested one;
- personalize the services offered by us or our affiliates, including providing personalized advertising on some online services (see options for opting-out of personalized advertising here);
- respond to your inquiries, requests, and comments;
- allow you to participate in the interactive features of our online services, where you choose to do so;
- provide technical support for the online services;
- prevent fraud or potentially illegal activities (including copyright infringement) on the online services;
- protect the safety of users and others on the online services;
- enforce our online services’ terms of service;
- understand how online services are used so that we can continuously improve them, and the services we provide to you;
- send you service-related communications, including announcements and administrative messages; and
- send you newsletters and information about products, services and promotions relating to us and/or our business partners or other organizations that we work with, in accordance with your communication preferences. Please see Your Rights and Choices for further information about how you can control these updates.
Except where otherwise indicated, NBCUniversal online services are general audience sites not designed or intended for use by children under the age of 13. We encourage parents and guardians to spend time with their children online and to be fully familiar with the online services used by their children. Except where otherwise indicated we do not knowingly collect or store any personal information from children under the age of 13.
If a parent or guardian becomes aware that his or her child (who is under 13) has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such information from our files within a reasonable time.
We maintain procedural, technical and physical safeguards for our online services to help protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal information you provide on our online services. We also ask the service providers that help us deliver our online services to so the same. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our online services. Unfortunately, no transmission of data is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of personal information to us is made at your own risk. If you believe that your interaction with us is no longer secure, please notify us using the contact details below.
Usernames & Passwords
It is important that you protect and maintain the security of any account and that you notify us immediately of any unauthorized use of any NBCUniversal account. Do not disclose your password to anyone else.
Communication Preferences and Opt-outs
If you have subscribed to one or more of our email newsletters or are receiving them from us and you don’t want them anymore, you can unsubscribe. Select the “unsubscribe” link at the bottom of any message, by other means provided to unsubscribe, or using the contact details below, to unsubscribe from marketing and promotional e-mails. However, you cannot unsubscribe from some service related messages.
For additional information about your choices in relation to Mobile Apps see the Mobile Apps policy.
Advertising/Cookies and Similar Technologies
For more information about your choices for cookies and similar technology (“Cookies and Tracking Technology”) including where such technology is used to provide targeted or other advertising on our online services please see our Cookies and Tracking Technologies policy.
Access and Correction
In addition to the functionality provided to you via the online services (such as using “account settings” for registered users), where legally required we provide online visitors with access to their personal information and the ability to review, update and correct it.
Some access requests may be subject to a small fee. To help your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, and possibly photo ID before granting access to your personal information. Please contact firstname.lastname@example.org for more information about exercising these rights.
Data Retention and Deletion
We will retain your data for as long as you use the online services and for a reasonable time thereafter. If you’d like to delete the data that you provided via the online services please use the settings on the online services or contact us at email@example.com and we will respond in a reasonable time. Please note that some or all of this data may be required in order for the online services to function properly, and we may be required to retain certain information by law.
NBCUniversal is based in the United States and may from time to time transfer your personal information to other countries and make it accessible to any of our affiliates and third party service providers internationally. Where the transfer of information is to a country which does not provide an adequate level of information protection, NBCUniversal has taken steps to ensure that your personal information receives an appropriate level of protection.
If you are located outside of the United States, please be aware that information we collect, including personal information, may be transferred to, and processed, stored and used in the United States. Under United States law, your personal information may be subject to access requests from governments, courts, or law enforcement in the United States.
By using our online services and providing your personal information to us you understand and agree that your personal information may be sent to other countries including those which do not provide an equivalent level of information protection as the European Economic Area (EEA).
For more information about our information collection and use practices with respect to online services that are mobile applications (“Mobile Apps”) see the Mobile Apps policy.
Notice to California Residents:
Residents of the State of California may request a list of all third parties to which our online service has disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us at Chief Privacy Officer, 100 Universal City Plaza, 1280, Universal City, California, 91608-1002, US. For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, email, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.
California Business & Professions Code Section 22575(b)(as amended effective January 1, 2014) provides that California residents are entitled to know how NBCUniversal responds to “Do Not Track” browser settings. NBCUniversal does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.
Links to Other Websites:
For enquiries from outside of the US please contact us at firstname.lastname@example.org or Chief Privacy Officer, Central Saint Giles, St Giles High Street, London, WC2H 8NU, UK.